Something that I have found rather difficult to do is to be in total control of my emotions in moments of anger, frustration, or disappointment.
Anyone that says they are always in control must be an expert! Don’t get me wrong I’m not saying that I have a punching bag or a box of Kleenex at my immediate exposure. However, I do consider myself a rational person and I can’t help to want others to be the same way. When they’re not? Let’s just say I know where to find that punching bag.
On a more serious note, I have learned over the years that it is much more advantageous to take a deep breath in the heat of the moment rather than reacting quickly. When we aren’t in control of our emotions, on many occasion the result is saying or doing something that may be regrettable. When you allow yourself to exhale, you give yourself time to remember that your happiness is too important to invite thoughts of anger. I was a retail manager for several years. I can recall many occasions when people assumed that just because I was in a role of service that they did not have to respect me. This is obviously incorrect in any environment, but especially in a professional environment, you cannot allow yourself to react; doing so wouldn't be a good reflection of your company and it could cost you your job.
What do you do in this situation? For starters, keep your composure and smile. The person will realize that you are too level headed to match their ignorance and will either mirror your calmness, try again to provoke you, or walk away defeated and attempt to gain control of their emotions like yours. It really does require a lot of self control to remain a constant state of joy when someone or something has disappointed you. However practice makes perfect. After a while you will learn to let things roll off your shoulder with more ease. As a result you will have more energy to devote to something else.
When you get angry, you spend too much time worrying about who made you mad, why they did what they did, and what to do to get even. I not saying to never speak your peace; as adults we should be able to communicate effectively without escalating the moment. But when you don’t get angry in moments of distress, you're able to move on to the next thing.
In the words of the famous Bart Simpson, “Don’t have a cow man”!